Add an item to my existing order

Hello! Awhile ago I ordered the Genshin Rex Lapis plush. I was wondering if it would be possible to add the Childe Monoceros Caeli plush to that same order (so I don't have to pay for shipping twice, tho I understand that the shipping will likely be more expen ...

Rex Lapis Plush Help

Hello my order #1084947789 Was wondering if rex lapis plush was first or second batch? and When is the estimated ship date since i ordered back in august and expected qas november, would like some insight please. I know delays happen, but i am just curious :') ...

Order 796859306 issues

I'd like to ask about order 796859306, made and paid on 22 August 2021 I can see that all the items included (Rex Lapis plushie + Skyward Harp keychain + Wolf's Gravestone keychain) are currently in stock but I have not received any updates since the day the o ...

Product Inquiry about Genshin Impact Illustration Art Book Vol. 1

Hello team! I was wondering if the Genshin Impact Illustration Art Book Vol. 1 Pre-order includes the "Tartaglia Drawing Card Board" and "Worldy Encounter PVC Card." The Item Description page for the Illustartion Collection does say these two items are includ ...

Order Number 2076977699

Could you please update me on the status of order 2076977699

Item inquiry

Hi, I was wonder when Scarlet Leaves Pursue Wild Waves Gaming Mouse Pad will arrive at your warehouse. Its been almost a month of no updates on the airtable. Is it still at the port? I hope to get a response faster than the last time :)

Genshin Concert 2021 Melodies of an Endless Journey Gift Box

Hello! Does anypne know if they have already listed the "Genshin Concert 2021 Melodies of an Endless Journey Gift Box" for sale on here? Or is the listing only on Amazon? Is this Amazon listing really them? https://smile.amazon.com/GENSHIN-Concert-Melodies ...

Genshin Impact City of Winds and Idylls OST Limited Edition Bundle question

I am just wondering if the special version of the Genshin Impact City of Winds and Idylls OST Limited Edition Bundle is still available for pre order. If so, I would be happy to pre order from your website. Thank you

How much longer until my order is shipped?

Hi there! I ordered a Hilichurl Plush Pendant in July, and I was hoping I can get an update on the order. Is this link the most up-to-date for where the shipment of pendants? And if so, will I be getting a pendant that is on that ship? are? https://airtable.co ...

Restock

Hello! Will your store be planning to restock items? I'm looking to purchase a Liyue Harbor Lantern Rite Festival Genshin Impact themed mouse pad.

About City of Winds and Idylls OST

I wanted to ask if the limited edition bundle is still available since its product page doesn't seem to have information about how many are left. Thank you in advance!

Question about the All That Glitters Card Board with Stand

Hello! I was wondering if the stand that comes with the board is separated or comes attached to the card board. Also, what does the point system do? Thanks :)