No updates and no shipping #

Hello, I ordered a pre-order item (Xiao Keyboard) last November and haven't heard any updates or received any shipping information regarding the item. It's coming up towards the end of February (when the item is estimated to be available) and haven't heard any ...

Update on order

Hi, I placed a pre-order (order no. 806558386) during March, I still haven't receive any updates regarding the order. When will my order ship?

UPS Tracking Number not valid / acg-go tracker not updating

Hello, I got a notification that my order [1782064865] shipped out on Dec 20, 2021. However when I use the UPS Tracking code provided and input it on the UPS website it does not bring up any information about my order at all and says it's invalid. When I che ...

Is it ok to order something without an account?

Hi, I ordered some key chains in March and they still haven't came, I didn't get a update either on my purchase. The thing is I didn't have an account when I purchased the items. Could you tell be how long it takes for orders to come because I'm afraid they w ...

Where is my order?

Hi! It has been two months since my order shipped but I have not received it. Do you have any updates? I can't track it because it only shows the status of previous items I ordered at the same time. Thank you!

GO TO THEIR SOCIAL MEDIA IF YOU GOT ORDER ISSUES

To anyone who still got issues with their orders, contact them using social media. I’ve been told that all the staff and the email contact that my friends and I got in contact with from December and earlier are no longer with ACG Go. And this forum won’t/ca ...

Order Discrepancy Concern

Hi! I received most of my order today and just wanted to confirm if the Jumpty Dumpty Mug was not supposed to ship yet. In the email I received, the mug was included on the list of items to be shipped, but neither the package nor the shipping receipt that came ...

Order n°1742042843

Hello, Do you have an idea when it could be possibly send ? You already said that one of the product is a pre-order (I don't know about that). Because of that amount of time I really need to change the address of delivery because I'm not in that appartment an ...

Where's my order?

Where is my order? I've been waiting past the preorder window and I haven't heard anything. Can someone give me an update?? Order number 447615279

Extra Merch

Hello! I ordered a Rex Lapis plushie and he arrived safely, thank you very much for that! But included in the same package was the Zhongli illustration standee that I bought in the same order, it confused me because I wasn't told that the standee would be sen ...

Order not shippped yet.

Hi! My order 981692507 was placed on 2/24/2022. It still has not shipped, I selected Expedited shipping, but I am recieving First Class package. I have been charged extra through my card. I need this within 2 weeks, please. Please do your best to send and hel ...

Where's my order? No Updates?

I haven't recieved an update on my order and I've been waiting for a month. I looked and saw it was in-stock and said it said it would take 3-5 buisness days but it has been a month. If I can't get it, can i cancel my order?

Order partial cancellation request

Order ID: 1361501501 Hi, I made an order in December with an in-stock item (pillow) and a pre-order item (book), thinking that the in-stock item would be shipped immediately, but the lack of update seems to indicate that you're waiting for all items to be in ...

Please send item missing from my order

Hello, I wrote to you on 12/10 about an item missing from my order. You responded on 12/23 promising to put the missing item in the mail. My order number is 1195738672. I am missing Albedo Chibi Character Metal Pendant season 3. Please send as promised. Thi ...

Order 1116192083

hi there, i've sent out a couple messages to no avail but i'm wondering what the status of this order is. i paid for priority shipping and it looks like everything was already in stock but i haven't received a shipping notification. was this already shipped ...

Missing Item from Order

Order No. 2011508850 Received all my items from my order except for: Genshin Impact Zhongli Rex Lapis Plush Toy SKU: CNP00015 Quantity: 1 Contacted through phone, this post is for the record in case it's not resolved within the next 2 weeks.

Post Removed about not receiving product posting AGAIN

Order number 1689279837 ordered on OCTOBER 29, 2021. $41.02 was spent on an order you refuse to ship to me. There is NO OTHER WAY to fix this other than you refunding this money. What is it going to take for you to fix this? You cannot steal people's money and ...

Waiting on order after FIVE MONTHS

In reference to order number 1689279837 that was placed on 10/29/2021. I have not received anything since you were paid in full for this order back on that date. $13.93 was sent for priority mail shipping as well. The total order was $41.02. Either ship the it ...

Update for shipping on order 1606355657

Hi, I'm wondering when my order 1606355657 will ship. The site says 3-5 business days & that period has passed. The item was in stock at the time the order was placed & still is on your site. Thank you