Question for the community

Has any one even received their order? Or are we all being scammed? Because everyone on here seems to be having the same problems of no shipping updates after months of waiting. I have $200 worth of stuff placed with this company and I’m honestly starting to ...

Can I Have an Update Please?

I ordered the rex lapis plush on May 14, 2021. This is the first batch I assume since it was announced it's release then. What is going on with this order? We are already past November. Order No. 1941857394

Order Discrepancy Concern

Hi! I received most of my order today and just wanted to confirm if the Jumpty Dumpty Mug was not supposed to ship yet. In the email I received, the mug was included on the list of items to be shipped, but neither the package nor the shipping receipt that came ...

About the City of Winds and Idylls OST Limited Edition Bundle

Hello, I noticed that your website still has a pre order available for the city of wind OST limited edition bundle with special Venti merchandise. I want to double check if this merchandise is truly available as you have marked on your website, and if it rea ...

Genshin Impact City of Winds and Idylls OST Limited Edition Bundle - Germany

Dear Sir or Madam, I pre-ordered the Genshin Impact City of Winds and Idylls OST Limited Edition Bundle on Aug. 20th 2021 in your shop. Got a confirmation per eMail and SMS. Sadly I have not received any updates. It should have been shipped in September and ...

Is it ok to order something without an account?

Hi, I ordered some key chains in March and they still haven't came, I didn't get a update either on my purchase. The thing is I didn't have an account when I purchased the items. Could you tell be how long it takes for orders to come because I'm afraid they w ...

extra shipping order # 1788531635

Hello, and thank you for your earlier reply. I understand that there are delays due to the pandemic but would it be possible to pay an additional shipping fee to have the items available in my order shipped to me while we wait for the Dodoco plush pendant to c ...

Order 284403858 not received from 11/15

I have not received Order# 284403858 placed on 11/15 or a shipping notification. Product showed in stock and would ship in 3-5 business days and continues to show that message on the website.

extremely annoyed

I've been buying from your company since I heard about it in January 2021 and usually it doesn't take this long, I understand with covid shipments things are delayed but with no update, no shipment of the things I ordered (see previous post) shipped, I'm frust ...

Regarding status on order 288109485

Hi, I made an order 288109485 in October, just wondering what is the status on the order?

Where's my order? No Updates?

I haven't recieved an update on my order and I've been waiting for a month. I looked and saw it was in-stock and said it said it would take 3-5 buisness days but it has been a month. If I can't get it, can i cancel my order?

Never Received Order Confirmation, but Paid.

Hello, I tried to contact your company through your Instagram and through email because I paid to pre-order the Winds and Idylls OST limited edition bundle and the Narwhal plushie, however, I never received an email confirmation. I would like to know if my ord ...

Missing order, no updates. Order # 181685181

Hello, I ordered a Guoba bowl and a Klee Jumpty Dumpty mug on 10/3/2021. At the time of ordering, both items were in-stock and I was under the impression that my products would ship in time for two birthdays. It has been over a month now with no updates and no ...

Order Question

Hello! When I placed my order (Order 1837632662), my items were listed as shipping in August. The item pages now state October. Is October only for new orders?

Can you cancel my order?

Hey ACG Go! Would it be alright for you to cancel my order #2011240264? I realise that this order took quite a bit out of my wallet so would it be possible for you guys to cancel my order? I'm sorry for the inconvenience and I know about your store's policy b ...

question regarding my order

hello! i saw the LA port delay post (which i noticed my orders were effected by) and i'm wondering if there have been any updates since then? my order number is 565005! thank you.

Seperate shipping for Order 1941798637

Hi, I'd like to have my instock items from order 1941798637 to be shipped asap. I'm okay with paying extra shipping for the other items that have not yet arrived.

Update on order

Hi, I placed a pre-order (order no. 806558386) during March, I still haven't receive any updates regarding the order. When will my order ship?

Order Status Update

Hi, I placed an order (#549228718) over a month ago and was trying to get an update on it. I didn't realize it at the time but one of the items was a pre-order so I'm sure that is taking longer but I don't see anything on the website about pre-order date chang ...