No updates and no shipping #

Hello, I ordered a pre-order item (Xiao Keyboard) last November and haven't heard any updates or received any shipping information regarding the item. It's coming up towards the end of February (when the item is estimated to be available) and haven't heard any ...

GO TO THEIR SOCIAL MEDIA IF YOU GOT ORDER ISSUES

To anyone who still got issues with their orders, contact them using social media. I’ve been told that all the staff and the email contact that my friends and I got in contact with from December and earlier are no longer with ACG Go. And this forum won’t/ca ...

Order n°1742042843

Hello, Do you have an idea when it could be possibly send ? You already said that one of the product is a pre-order (I don't know about that). Because of that amount of time I really need to change the address of delivery because I'm not in that appartment an ...

Where's my order?

Where is my order? I've been waiting past the preorder window and I haven't heard anything. Can someone give me an update?? Order number 447615279

Extra Merch

Hello! I ordered a Rex Lapis plushie and he arrived safely, thank you very much for that! But included in the same package was the Zhongli illustration standee that I bought in the same order, it confused me because I wasn't told that the standee would be sen ...

Post Removed about not receiving product posting AGAIN

Order number 1689279837 ordered on OCTOBER 29, 2021. $41.02 was spent on an order you refuse to ship to me. There is NO OTHER WAY to fix this other than you refunding this money. What is it going to take for you to fix this? You cannot steal people's money and ...

Waiting on order after FIVE MONTHS

In reference to order number 1689279837 that was placed on 10/29/2021. I have not received anything since you were paid in full for this order back on that date. $13.93 was sent for priority mail shipping as well. The total order was $41.02. Either ship the it ...

Update Needed Immediately

I placed this preorder in May of 2021. February has come and gone, yet I have received no updates. I'd at least appreciate an email letting me know that it's delayed. If this continues I will be forced to dispute the charge on my credit card.

Requesting an update on order

Hello! I was wondering about where my package is? I bought a Ninguang Paper Carving Light and a Klee Concept Bracelet but they have not be received after these few months. I ordered them in October and I haven't had any updates. My order number is 1868581772 ...

Wrong Item - Order 1542285063

I sent an email a month ago to the customer service address and didn't realize it wasn't going to get answered until recently, so here I am. I received my pre-order items, but got the Jumpty Dumpty airpods case instead of the Guoba style that was listed on my ...

Shipping Name Change

Hi! My order number is 429715961 and I want to change my name for the shipping address from Cleo Kim to Young Kim. Thank you!

Cancel order 803579921

Hi I made this purchase for a Genshin mug and pot for a friends birthday, the website stated they were in stock so I thought they will be shipped immediately. But there has no update since, and it looks like they will not arrive in time for the birthday. I ...

Order No. 1243821565 (Change of Address)

Hello, I ordered some products (all preorder) from your service back in October. I understand shipping delays happen but at the time I ordered I was hoping to receive them before I left campus (I'm a college student). I have recently come home so I wanted to ...

Order update please!

I will start this by saying, I complete get it, it's overwhelming to have a lot of people complaining. (I work in customer service too! ):loveliness: However, I have read several of these posts who are getting no answers. I would like an update on my order as ...