UPS Tracking Number not valid / acg-go tracker not updating

Hello, I got a notification that my order [1782064865] shipped out on Dec 20, 2021. However when I use the UPS Tracking code provided and input it on the UPS website it does not bring up any information about my order at all and says it's invalid. When I che ...

Where is my order?

Hi! It has been two months since my order shipped but I have not received it. Do you have any updates? I can't track it because it only shows the status of previous items I ordered at the same time. Thank you!

Update for shipping on order 1606355657

Hi, I'm wondering when my order 1606355657 will ship. The site says 3-5 business days & that period has passed. The item was in stock at the time the order was placed & still is on your site. Thank you

Order update request

Hello, I am writing to request an update to my order # 957429242 placed a month ago on Feb. 1, 2022. Currently, the two items are both in stock according to the website. The items have been purchased and I paid extra for USPS Priority shipping yet I still h ...

Shipping Address

HiHi! My order number is 1173778370. I forgot to input my flat and floor number in the shipping address. It should be "E1, 3/F, 98 Repulse Bay Road, Hong Kong". Thank you for your kind assistance. Regards Karen

Should have received by now?

Order I ordered on October 5th and haven't gotten any kind of update since... what is happening to the items I ordered? Order no.1405167481

URGENT PROBLEM

My orders, which it looks like you shipped together in the same package, say on the tracker that they have been returned to sender as undeliverable. Please fix this ASAP. Order #s: 1807441994 387992822 Tracking #: 9400111699000552507439 The address Shou ...

Forgotten Apartment Number on Order 695118622

Hello, I realized too late I forgot the apartment number on my order address and couldn't intercept the package, so it's being sent back to you. Would I be able to pay shipping again and have the package re shipped to the updated address? I apologize for the t ...

Need shipping update ASAP

I had an order way back in November that hasn’t been shipped yet. The items were the Rex lapis plush and Monoceros Caeli plush. I believe both items are in stock now and not preorder so please ship them ASAP thank you. The order number is 1196081828.

Update Request (Order 1992076637)

Hey! I just wanted to ask if I can get an update on the shipping status of order #1992076637, I ordered a Guoba Ramen Bowl on Christmas and have received no news ever since. Thank you!

Order #1661428739

Hi, could I get an update on order #1661428739? The product was supposed to be in stock as it said on the website, so I am wondering around when it is expected to ship. Thanks!

Order Update for Genshin Impact Hilichurl Slippers

Hi, I was wondering if could get an update on my order: 1565987974 and 362028907. I ordered on 12/24 and thought it was going to be 3-5 day shipping. It was supposed to be a New Years present for a friend. Thank you.

Problem with the shipping of order no. 2048882292

Hello, I have a problem with the shipment of the order no. 2048882292 . The order was shipped from the US with USPS around mid November. The 20th it arrived in Europe, in the Netherlands. From the Netherlands it changed the tracking number under PostNL and was ...

Missing Items

My orders were shipped to my house today, but two things are missing. From my first order 247438723, I am missing the Klee Trick or Treat Combo and from my other order 795488167, I am missing the Golden House Hanging Canvas. I have recieved everything but thos ...