Order Discrepancy Concern

Hi! I received most of my order today and just wanted to confirm if the Jumpty Dumpty Mug was not supposed to ship yet. In the email I received, the mug was included on the list of items to be shipped, but neither the package nor the shipping receipt that came ...

Order No. 1528493731

I have received zero information on the status of my order, it has been over a month since I made this order and I am very concerned since I made this order the same day as my roommate and she just received hers! If it is an issue of pre-sale dates shouldn't i ...

Question about order with a pre-order item and shipping

Hi I have a question if I order two items at the same time: one item is in pre-order and won't be shipped until a few months, while the other item is in stock and can be shipped in 3-5 days, are you going to partially ship the order which contains the first it ...

Update please

Hello, can i have an update for my order Order No. 1998711491. I ordered this 4 months ago and saw that the items were/are available meanwhile. Thanks is advance Duc Anh Nguyen

Order Status Update

Hi, I placed an order (#549228718) over a month ago and was trying to get an update on it. I didn't realize it at the time but one of the items was a pre-order so I'm sure that is taking longer but I don't see anything on the website about pre-order date chang ...

Missing order, no updates. Order # 181685181

Hello, I ordered a Guoba bowl and a Klee Jumpty Dumpty mug on 10/3/2021. At the time of ordering, both items were in-stock and I was under the impression that my products would ship in time for two birthdays. It has been over a month now with no updates and no ...

Order 1646793058 & Order 1037858041 status

Order # 1646793058 was placed on August 15th, 2021, and Order # 1037858041 placed on August 17th, 2021 have not been receive ...

Only Received partial order

Order #1984975866 I ordered through Etsy in March 2021, and I received two items out of the 4 I purchased. The Order page indicated that I would receive a second order but I am unsure when this will be as I haven't gotten any email notification or anything. Ca ...

When will the OST Bundle be shipped?

Hello, I'm getting increasingly concerned about the order I placed for the Genshin Impact Limited Edition OST Bundle back in May. The last I heard, the bundles were received and expected to have been received by customers at the end of October. However, we ar ...

Anyone actually gotten a shipping notification for the Rex Lapis?

I ordered at the beginning of June, so I'm assuming I'm part of the first batch of orders, and yet it's nearly the end of November and there have been no updates whatsoever on the Rex Lapis plush. Does anyone actually know that they're part of the first batch, ...

Shipping address

Hi! I am trying to buy some plushies but when I fill out the shipping information section and try to continue to shipping metod the system says "This store does not ship to the provided address. Please go back and enter a different address to continue." I am f ...

Order status "Exception"

Tracking for order 1117494057 at USPS says that the package was returned to sender due to addressee being unknown at the delivery address. I spoke with the office at my apartment complex and they know nothing about this. It was recommended I contact the sen ...

Tracking hasn't been updated in 15 business days

I got a notification that my items had been shipped on the 10th of August (order number 407067344). But the USPS tracking hasn't been updated since the 15th of August and I'm unable to start an inquiry. Therefore I'm starting to think that my package is lo ...