Order Issue
yinsung
Update on order
Hi, I placed a pre-order (order no. 806558386) during March, I still haven't receive any updates regarding the order. When will my order ship?
3
0
Noilli
Is it ok to order something without an account?
Hi, I ordered some key chains in March and they still haven't came, I didn't get a update either on my purchase. The thing is I didn't have an account when I purchased the items. Could you tell be how long it takes for orders to come because I'm afraid they w ...
Roger
Order not shippped yet.
Hi! My order 981692507 was placed on 2/24/2022. It still has not shipped, I selected Expedited shipping, but I am recieving First Class package. I have been charged extra through my card. I need this within 2 weeks, please. Please do your best to send and hel ...
2
UnknownzynxX
Where's my order? No Updates?
I haven't recieved an update on my order and I've been waiting for a month. I looked and saw it was in-stock and said it said it would take 3-5 buisness days but it has been a month. If I can't get it, can i cancel my order?
tib4523
Order partial cancellation request
Order ID: 1361501501 Hi, I made an order in December with an in-stock item (pillow) and a pre-order item (book), thinking that the in-stock item would be shipped immediately, but the lack of update seems to indicate that you're waiting for all items to be in ...
1
Barb1954
Please send item missing from my order
Hello, I wrote to you on 12/10 about an item missing from my order. You responded on 12/23 promising to put the missing item in the mail. My order number is 1195738672. I am missing Albedo Chibi Character Metal Pendant season 3. Please send as promised. Thi ...
furutadrop
Order 1116192083
hi there, i've sent out a couple messages to no avail but i'm wondering what the status of this order is. i paid for priority shipping and it looks like everything was already in stock but i haven't received a shipping notification. was this already shipped ...
originalai
Missing Item from Order
Order No. 2011508850 Received all my items from my order except for: Genshin Impact Zhongli Rex Lapis Plush Toy SKU: CNP00015 Quantity: 1 Contacted through phone, this post is for the record in case it's not resolved within the next 2 weeks.
darkscout3000
Order 288109485 still no updates
It's being 4 months since the pre-order and there still isn't any updates at all.My previous thread was marked as resolved without any real resolution. The only reply was asking me to email someone, so I did, and did not get any sort of response. If I don't ge ...
Mikilorna14
Question Re: Order 93451661
Hi there! I made this order back in October, but I haven't received a single item from it. Can you please let me know when to expect delivery? Thank you!
awakening239
Update on order #956758921
Hi, I made the purchase on October 12th 2021, I wonder if I can get an update on my order status? Thanks!
Innosint
Status up date on order #1140402482
Can I please get an update on order number 1140402482 It's a Rex Lapis Plush and Jumpy Dumpties. both are now shown as in stock, but I have not receieve any shipping notification or status upate since the order was placed back in September. any ...
AzhdahaPlush
update for order #1717586840
Hello can I get an update for order #1717586840 Thanks
Hawkeye437
Status on order 738037745 - No update for 6 months
Hi, what is the status on order 738037745? I ordered a Zhongli/rex lapis plush and a Ningguang light back on August 3rd and still have not received anything nor gotten any information. Is there still a delay on the plushies?
Spawndown
Update Request (Order 519091718)
Dodoco08
Paimon needs to respond please
Ive noticed multiple complaints that have not been resolved since the Christmas holiday. I made a purchase and the money cleared my account. You all have had my money since then and everything I ordered was in stock on your shipping schedule. One month for in ...
noctuacaeli
still waiting on any kind of update...
I made an order last year, #935838427, I don't mind waiting longer I'd just like an estimate of when it'll arrive or ship since I might move soon, also I could've sworn I also ordered another order for the Halloween items but it's not showing up in my email or ...
extremely annoyed
I've been buying from your company since I heard about it in January 2021 and usually it doesn't take this long, I understand with covid shipments things are delayed but with no update, no shipment of the things I ordered (see previous post) shipped, I'm frust ...
Hydroxanide
Requesting update on Order 230651198
Hello, I was wondering if there is any word on order # 230651198 ? I placed the order on 9/5/2021 and haven't received ANY updates. The four items I ordered (Kazuha mouse pad, character badge, character standee and Yanfei Character badge season 5) are ALL sho ...
itzraphy
Change of address
EDIT: Was resolved by ACG Go Twitter account. Hello ACG-Go, I recently had a change of address and wanted to update the shipping addresses for orders 731162620 and 1094627385. I sent an email earlier with the updated address, but hadn't received a response. ...
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