Is it ok to order something without an account?

Hi, I ordered some key chains in March and they still haven't came, I didn't get a update either on my purchase. The thing is I didn't have an account when I purchased the items. Could you tell be how long it takes for orders to come because I'm afraid they w ...

Update on order

Hi, I placed a pre-order (order no. 806558386) during March, I still haven't receive any updates regarding the order. When will my order ship?

Order not shippped yet.

Hi! My order 981692507 was placed on 2/24/2022. It still has not shipped, I selected Expedited shipping, but I am recieving First Class package. I have been charged extra through my card. I need this within 2 weeks, please. Please do your best to send and hel ...

Where's my order? No Updates?

I haven't recieved an update on my order and I've been waiting for a month. I looked and saw it was in-stock and said it said it would take 3-5 buisness days but it has been a month. If I can't get it, can i cancel my order?

Order partial cancellation request

Order ID: 1361501501 Hi, I made an order in December with an in-stock item (pillow) and a pre-order item (book), thinking that the in-stock item would be shipped immediately, but the lack of update seems to indicate that you're waiting for all items to be in ...

Please send item missing from my order

Hello, I wrote to you on 12/10 about an item missing from my order. You responded on 12/23 promising to put the missing item in the mail. My order number is 1195738672. I am missing Albedo Chibi Character Metal Pendant season 3. Please send as promised. Thi ...

Order 1116192083

hi there, i've sent out a couple messages to no avail but i'm wondering what the status of this order is. i paid for priority shipping and it looks like everything was already in stock but i haven't received a shipping notification. was this already shipped ...

Missing Item from Order

Order No. 2011508850 Received all my items from my order except for: Genshin Impact Zhongli Rex Lapis Plush Toy SKU: CNP00015 Quantity: 1 Contacted through phone, this post is for the record in case it's not resolved within the next 2 weeks.

Order 288109485 still no updates

It's being 4 months since the pre-order and there still isn't any updates at all.My previous thread was marked as resolved without any real resolution. The only reply was asking me to email someone, so I did, and did not get any sort of response. If I don't ge ...

Question Re: Order 93451661

Hi there! I made this order back in October, but I haven't received a single item from it. Can you please let me know when to expect delivery? Thank you!

Update on order #956758921

Hi, I made the purchase on October 12th 2021, I wonder if I can get an update on my order status? Thanks!

Status up date on order #1140402482

Can I please get an update on order number 1140402482 It's a Rex Lapis Plush and Jumpy Dumpties. both are now shown as in stock, but I have not receieve any shipping notification or status upate since the order was placed back in September. any ...

update for order #1717586840

Hello can I get an update for order #1717586840 Thanks

Status on order 738037745 - No update for 6 months

Hi, what is the status on order 738037745? I ordered a Zhongli/rex lapis plush and a Ningguang light back on August 3rd and still have not received anything nor gotten any information. Is there still a delay on the plushies?

Update Request (Order 519091718)

Paimon needs to respond please

Ive noticed multiple complaints that have not been resolved since the Christmas holiday. I made a purchase and the money cleared my account. You all have had my money since then and everything I ordered was in stock on your shipping schedule. One month for in ...

still waiting on any kind of update...

I made an order last year, #935838427, I don't mind waiting longer I'd just like an estimate of when it'll arrive or ship since I might move soon, also I could've sworn I also ordered another order for the Halloween items but it's not showing up in my email or ...

extremely annoyed

I've been buying from your company since I heard about it in January 2021 and usually it doesn't take this long, I understand with covid shipments things are delayed but with no update, no shipment of the things I ordered (see previous post) shipped, I'm frust ...

Requesting update on Order 230651198

Hello, I was wondering if there is any word on order # 230651198 ? I placed the order on 9/5/2021 and haven't received ANY updates. The four items I ordered (Kazuha mouse pad, character badge, character standee and Yanfei Character badge season 5) are ALL sho ...

Change of address

EDIT: Was resolved by ACG Go Twitter account. Hello ACG-Go, I recently had a change of address and wanted to update the shipping addresses for orders 731162620 and 1094627385. I sent an email earlier with the updated address, but hadn't received a response. ...