Incomplete order?

I received my order but only got 1 of the 3 things I ordered. My order number is 942297247 and I only got the fischl standee.

No emails from ACGGO, but successful payment?

Hi, I ordered the Klee mug and Venti OST Bundle a while back on the 11th of June, but I never got any mails from ACGGO at all. The only thing that was sent on the day of order was the mail from Square Pay, saying that my info was saved and remembered if I ever ...

Order update

I placed an order on 8/5. It said it would shop in 3-5 business days. No updates yet on my order.

Genshin Impact Ultimate Gift Shipping/Order

The Genshin Impact Ultimate Gift said it will be shipped in August but I hadn’t seen any signs of it getting shipped, please let me know when it will get shipped. Order No. 2072889032

No response to order update comments?

Hi, it’s been almost three weeks since the items I got were listed as arrived and still no updates. ive even commented on my last post asking for updates. please respond!

Order Update

Hello, I ordered a couple items back in April and I was wondering what the status of the order was. My order number is 284293819, thank you!

No tracking number, the order page is broken and no status update

What is the status of my order? 939595992 It has been over a month and I have heard nothing.

Order Update?

Hi, I ordered the chongyun, xingqiu and venti metal pendants and I was wondering what their status is? My order number is 2053479407 and I got no updates about it from now to when I made the order back in january.

Tracking info not sent

Hi, You said you had sent me an email with my tracking info but I have no emails from ACG-GO, not even in my spam folder. Please get back to me ASAP. It's been 8 months since I ordered. Thanks

Can you tell me my order destination

I haven't see any updates since I ordered it March so I was wondering if you could please see and track my package my order number is 676569127 :) I know due to covid it'd take awhile but never thought almost half a year or more :/

No Order Update since months

Hello, I ordered my stuff months ago and haven't received an update since then. Just an email that I should review the things I didn't even received. What happened to my order ? Order No. 825314976 Pls give me an update or i would like to have a refund

Order update

I was wondering if I could get an update on my order since I haven't received anything about it, my order number should be 341759501.

Order passed estimated shipping month and no new updates?

My order number is 1508707287 I have kept an eye on the shipping table and there have been no new updates since MARCH and the estimated shipping month was June! What is the status of my order, please?

Can I have an order update?

Hi, my order number is 1351769831. I posted here 21 days ago and was told that 2/3 of my items would be sent that following Monday. Have they been sent out to me yet? Is the third item (the Klee mug) still being held up at the port? Thank you.

Update on order

Hello my order number is 1219383779 and I was wanting a status update on this. I understand it was a preorder but it was scheduled to ship some time in August. Thank you.

The Current Batch of Products Arrived at Los Angeles Got Delayed Again!

Hello ACG Go customers, We are so sorry to publish this notice for every customer who may be affected. Here is an announcement of the second delay we had with the shipment right now, the affected products are the batch of products that already arrived in Los ...

Order Update

Hi! I was wondering if I could have an update on my order 277516668. As on Jun 26 I was asked to review what I didn't have. I at the time had asked about it but not received an answer.

Preorder Shipping Question

Hi, I ordered the Rex Lapis dragon plushie a few weeks back, and I was wondering when its estimated that it will be in stock and shipped out? Thank you

General questions about shippings

Hello, I'm a new customer here and I'd like to ask a few question about shippings: - Does the UPS shipping has a tracking number? - In the case my order contains different items that are not yet in stock (actually one is in stock, one is arriving and one is n ...

Package

I ordered my package almost a month ago and it’s not here. Please give me an update