Update on order?

Hi, I ordered the Ganyu and Eula standees around a month ago and still have not received any shipping notifications about them. I did however, receive a "review your product" email around 3 weeks ago even though I have yet to receive them. I was wondering what ...

Never Received Order Confirmation, but Paid.

Hello, I tried to contact your company through your Instagram and through email because I paid to pre-order the Winds and Idylls OST limited edition bundle and the Narwhal plushie, however, I never received an email confirmation. I would like to know if my ord ...

Can't enter shipping method

I'm trying to order something but I can't enter a shipping method It jut says field required but there's nothing I can interact with

Hello would like to check if my order will be here soon?

I ordered back in January and still have no received my package.

I would like an update on my order (order number inside)

Hello, My name is Kevin, and on May 20, I ordered a Genshin Impact Skyward Harp Metal Pendant (link here: https://www.acg-go.com/product/genshin-impact-skyward-harp-epitome-invocation-weapons-metal-pendant/360?cp=true&sa=false&sbp=false&q=false&category_id=5) ...

Missing item from my order

Hello ACG Go, I recently received my order, and I only received 2 out of 3 of my products. I received the Baron Bunny and the Xiao Character Standee, but I'm missing the Tartaglia pendant. I would like to receive the Tartaglia pendant as soon as possible, as ...

When will my order ship?

On June 15 I ordered the hilichurls plush, Xiao pendant, and Liyue sticky notes, which were all in stock at the time. My order number is 1438774764.

Cancel order?

Is there any way for me to cancel an order that I've made?

Missing Ganyu badge from my order!

Hello, I received my order today but I'm missing one item! The Ganyu Liyue character badge. (The one with the original artwork of her)

I got asked to review an order I didn't even receive yet.

Hi, I ordered a Rex Lapis plushie about a month ago. The order # is 744809772. The shipment tracking has never been available, but I had the address put down as my mom's house since my apartment has a thief problem. I got an email on 7/10 asking me to review m ...

Etsy order status (from March 2021)?

Hi, I placed an order in March 2021 through the etsy store (and paid for it). I wanted to double check that my order is still active and will be processed. Per the shipping schedule it looks like 3 ofmy items are slated for August 2021, and 1 is in stock. Wi ...

Etsy Order Update

I’ve ordered from Etsy back in January 2021… I am aware I am waiting for one more item that is scheduled to be in stock soon, but I hope my items in the order are still around (they have been for awhile). I’ve attempted an email. My order number is: 1917999 ...

Changing order shipment address

Hello, I ordered through your Etsy account which is now deactivated so I wasn't able to message through there. My order number is 1919955593 which consists of a Liyue Harbor mouse pad, a hilichurl small plush pendant, and a Guoba ceramic ramen bowl. I recently ...

Mingxiao Blanket Preorder

So I was just wondering if the preorder status for the Mingxiao Blanket was going to be changed anytime soon because it’s said June 2021 for a quite a while now and I’ve received nothing regarding the status of it. As of today, it’s July 6th.

When will I be getting my Guoba Individual Size Ceramic Ramen Bowl?

I pre-ordered this item back in January and I know it was a pre order but I see you don’t have it listed as a pre order anymore. So when am I getting it?

can I have an order update please

Over a week and a half ago I ordered the "Genshin Impact Xiao Chibi Character Metal Pendant" which according to your site was currently IN STOCK when I ordered it. Your website says in stock items "will be shipped within 1-3 working days" but it has been over ...

ACG-GO not responding to emails

Hi, I enquired about my order status a month ago (!) through both email and online support and have not received a response. I ordered back in January and would like an update on what's happening with my order since 2/3 items have arrived at your company and ...

Genshin Impact Products Official Delay Notice [March]

The Delay Notice has influenced all products released before April 2020. If you put an order before the date, please read the "Delay Notice" carefully. Thank you for your understanding and support! ACG Go would like to take care of any customer concerns. Dela ...

Order update please!

I will start this by saying, I complete get it, it's overwhelming to have a lot of people complaining. (I work in customer service too! ):loveliness: However, I have read several of these posts who are getting no answers. I would like an update on my order as ...