Update Needed Immediately

I placed this preorder in May of 2021. February has come and gone, yet I have received no updates. I'd at least appreciate an email letting me know that it's delayed. If this continues I will be forced to dispute the charge on my credit card.

Requesting an update on order

Hello! I was wondering about where my package is? I bought a Ninguang Paper Carving Light and a Klee Concept Bracelet but they have not be received after these few months. I ordered them in October and I haven't had any updates. My order number is 1868581772 ...

Wrong Item - Order 1542285063

I sent an email a month ago to the customer service address and didn't realize it wasn't going to get answered until recently, so here I am. I received my pre-order items, but got the Jumpty Dumpty airpods case instead of the Guoba style that was listed on my ...

Order update request

Hello, I am writing to request an update to my order # 957429242 placed a month ago on Feb. 1, 2022. Currently, the two items are both in stock according to the website. The items have been purchased and I paid extra for USPS Priority shipping yet I still h ...

Shipping Name Change

Hi! My order number is 429715961 and I want to change my name for the shipping address from Cleo Kim to Young Kim. Thank you!

Cancel order 803579921

Hi I made this purchase for a Genshin mug and pot for a friends birthday, the website stated they were in stock so I thought they will be shipped immediately. But there has no update since, and it looks like they will not arrive in time for the birthday. I ...

Shipping Address

HiHi! My order number is 1173778370. I forgot to input my flat and floor number in the shipping address. It should be "E1, 3/F, 98 Repulse Bay Road, Hong Kong". Thank you for your kind assistance. Regards Karen

Order 288109485 still no updates

It's being 4 months since the pre-order and there still isn't any updates at all.My previous thread was marked as resolved without any real resolution. The only reply was asking me to email someone, so I did, and did not get any sort of response. If I don't ge ...

Order No. 1528493731

I have received zero information on the status of my order, it has been over a month since I made this order and I am very concerned since I made this order the same day as my roommate and she just received hers! If it is an issue of pre-sale dates shouldn't i ...

Question Re: Order 93451661

Hi there! I made this order back in October, but I haven't received a single item from it. Can you please let me know when to expect delivery? Thank you!

Update on order #956758921

Hi, I made the purchase on October 12th 2021, I wonder if I can get an update on my order status? Thanks!

Status up date on order #1140402482

Can I please get an update on order number 1140402482 It's a Rex Lapis Plush and Jumpy Dumpties. both are now shown as in stock, but I have not receieve any shipping notification or status upate since the order was placed back in September. any ...

update for order #1717586840

Hello can I get an update for order #1717586840 Thanks

Status on order 738037745 - No update for 6 months

Hi, what is the status on order 738037745? I ordered a Zhongli/rex lapis plush and a Ningguang light back on August 3rd and still have not received anything nor gotten any information. Is there still a delay on the plushies?

Update Request (Order 519091718)

Paimon needs to respond please

Ive noticed multiple complaints that have not been resolved since the Christmas holiday. I made a purchase and the money cleared my account. You all have had my money since then and everything I ordered was in stock on your shipping schedule. One month for in ...

still waiting on any kind of update...

I made an order last year, #935838427, I don't mind waiting longer I'd just like an estimate of when it'll arrive or ship since I might move soon, also I could've sworn I also ordered another order for the Halloween items but it's not showing up in my email or ...

extremely annoyed

I've been buying from your company since I heard about it in January 2021 and usually it doesn't take this long, I understand with covid shipments things are delayed but with no update, no shipment of the things I ordered (see previous post) shipped, I'm frust ...

Requesting update on Order 230651198

Hello, I was wondering if there is any word on order # 230651198 ? I placed the order on 9/5/2021 and haven't received ANY updates. The four items I ordered (Kazuha mouse pad, character badge, character standee and Yanfei Character badge season 5) are ALL sho ...

Change of address

EDIT: Was resolved by ACG Go Twitter account. Hello ACG-Go, I recently had a change of address and wanted to update the shipping addresses for orders 731162620 and 1094627385. I sent an email earlier with the updated address, but hadn't received a response. ...