Change of address

EDIT: Was resolved by ACG Go Twitter account. Hello ACG-Go, I recently had a change of address and wanted to update the shipping addresses for orders 731162620 and 1094627385. I sent an email earlier with the updated address, but hadn't received a response. ...

Seperate shipping for Order 519091718

Order No. 1474524363

Good morning. To whom ever this may reach at ACG GO, I want to know about the two plushies I ordered back in I believe Spetember or October of 2021. I have not received any updates about my package(s) being shipped, so I am growing concerned. I would like to ...

Requesting update on order #29343203

Hello, it's been about a month (ordered on 12-25-2021) since I ordered four items from your store: Genshin Impact Zhongli Rex Lapis Plush Toy, Genshin Impact Chibi Mondstadt Character Sticky Notes, Genshin Impact Anniversary Standee Aether, and Genshin Impact ...

Update for Order No. 996056691

Update for Order No. 996056691

Genshin Impact Orchestra Gift Box

Hello, hello! I am posting here after a while, as I do not recall ever receiving my Concert Giftbox. Nor did I receive my Keychains that I ordered with it, however, the Concert Box has yet to be received. Here is the number and date; ORDER DETAILSOrder date ...

...... :(

I orderd a Ganyu keychain on 12/25/2021 and havent receved any updates. Its been about a month now with no word... :( Order No. 1849205605

Order No. 1190674081

Hello, can I get an update on Order No. 1190674081? Thank you!

Wrong Item Order No. 2105946460

I just received my order and was really upset to find that I was sent the wrong item. I ordered the Venti Melodies of an Endless Journey Standee and got a Xiangling one instead. I sent an email to with a photo and my receipt.

Where is order 1117464108?

Hi everything I ordered on 12-25-21 was in stock on your shipping schedule but I haven't received any notice it's shipped. The money for the order cleared already..... thanks!

Rex Lapis plush order status. Website says in stock

To whom it may concern: It looks like a lot of people in this section just want updates on the status of the Rex Lapis plush toy order and when it will ship. It is quite confusing since the website now says that it is in stock and will ship in 3-5 days but ...

Where is my order?

I placed order 1242820272 on 12/25/2021 and it still has no shipped. I would like a refund please.

Refund please!

Please refund Order No. 1242820272 placed 12/25/2021! You are clearly ignoring the order inquiries, so I will be be filing a charge back today.

Looking for updates on several orders.

Looking for updates on these orders, oldest to newest. And the oldest are the ones I am most concerned about. Preferably updates on release dates or if they have been shipped already. Order numbers: 1807441994 387992822 898918869 1356791012 1267483935 7981396 ...

Order number. 1864141642

Hello. Have you completed the refund procedure? Thanks.

Stop Stealing Our Money

Third attempt on this community page. Zero responses to my other two. I have tried social media but get redirected here. Without shipping in stock items in your 1-3 day time frame, you aren't following your own business policy. You are taking money from people ...

Order n°1742042843

Hello, have a good new year ! I'm here to know if I can have an update about my order. I don't have any news about the shipping and it was a month ago.. So there is a problem ? My order was about : - Genshin Impact Kaedehara Kazuha Chibi Character Metal Penda ...

Order never arrived??

Question about order with a pre-order item and shipping

Hi I have a question if I order two items at the same time: one item is in pre-order and won't be shipped until a few months, while the other item is in stock and can be shipped in 3-5 days, are you going to partially ship the order which contains the first it ...

Shipping/Order update?

Would it be possible to receive an update on order no.1405167481? I can't find any updates on the items I purchased.