Order No. 333978070

Hi, I still haven't received my products (Order No. 333978070). I ordered Genshin Impact Jumpty Dumpy Mug and Genshin Impact Zhongli Rex Lapis Plush Toy on September 28, 2021. I should have received both of them by at least December 2021 but I haven't receive ...

Order No.15653202

Hello, I'd like to request an update on my Order No.15653202. I placed this order on 8/10/2021 and I have yet to receive any sort of information at all since then. I was browsing the website earlier and noticed that the items I placed an order for are now/have ...

Still no updates about my order back in June

Dear ACG Go, Back in June (28th) I ordered a few items. Some of these were not available at the moment because some of them were pre-orders. I still haven't got any update up till now even though all of the items are in stock. Let me know if you need more d ...

Regarding status on order 288109485

Hi, I made an order 288109485 in October, just wondering what is the status on the order?

Cancel some items?

Hello, my order is still in the waiting state, 328812326 made on 11/17/2021. I'd like to cancel the art book item since it seems that my friend has gotten it for me! Can I have this portion of my order refunded? Thank you!

Should have received by now?

Order I ordered on October 5th and haven't gotten any kind of update since... what is happening to the items I ordered? Order no.1405167481

URGENT PROBLEM

My orders, which it looks like you shipped together in the same package, say on the tracker that they have been returned to sender as undeliverable. Please fix this ASAP. Order #s: 1807441994 387992822 Tracking #: 9400111699000552507439 The address Shou ...

Order No. 1243821565 (Change of Address)

Hello, I ordered some products (all preorder) from your service back in October. I understand shipping delays happen but at the time I ordered I was hoping to receive them before I left campus (I'm a college student). I have recently come home so I wanted to ...

Forgotten Apartment Number on Order 695118622

Hello, I realized too late I forgot the apartment number on my order address and couldn't intercept the package, so it's being sent back to you. Would I be able to pay shipping again and have the package re shipped to the updated address? I apologize for the t ...

Seperate shipping for Order 1941798637

Hi, I'd like to have my instock items from order 1941798637 to be shipped asap. I'm okay with paying extra shipping for the other items that have not yet arrived.

Need shipping update ASAP

I had an order way back in November that hasn’t been shipped yet. The items were the Rex lapis plush and Monoceros Caeli plush. I believe both items are in stock now and not preorder so please ship them ASAP thank you. The order number is 1196081828.

Update Request (Order 1992076637)

Hey! I just wanted to ask if I can get an update on the shipping status of order #1992076637, I ordered a Guoba Ramen Bowl on Christmas and have received no news ever since. Thank you!

Order #1661428739

Hi, could I get an update on order #1661428739? The product was supposed to be in stock as it said on the website, so I am wondering around when it is expected to ship. Thanks!

Order Update for Genshin Impact Hilichurl Slippers

Hi, I was wondering if could get an update on my order: 1565987974 and 362028907. I ordered on 12/24 and thought it was going to be 3-5 day shipping. It was supposed to be a New Years present for a friend. Thank you.

Problem with the shipping of order no. 2048882292

Hello, I have a problem with the shipment of the order no. 2048882292 . The order was shipped from the US with USPS around mid November. The 20th it arrived in Europe, in the Netherlands. From the Netherlands it changed the tracking number under PostNL and was ...

Update please

Hello, can i have an update for my order Order No. 1998711491. I ordered this 4 months ago and saw that the items were/are available meanwhile. Thanks is advance Duc Anh Nguyen

Missing Items

My orders were shipped to my house today, but two things are missing. From my first order 247438723, I am missing the Klee Trick or Treat Combo and from my other order 795488167, I am missing the Golden House Hanging Canvas. I have recieved everything but thos ...

Update for order #Order No. 520467012?

So I ordered the Rex Lapis Plush toy and the Monoceros Caeli plush toy on November 5, 2021, now I understand that the Rex Lapis plush toy is a pre order item, but the Monoceros Caeli wasn't. In the shop it said it will ship 3-5 days after the purchase was made ...

Order #29954793 (Guoba Ramen Bowls)

On October 26th I received my acg-go shipment for my Genshin Impact Guoba Individual Size Ceramic Ramen Bowl but when I received them I only got one when I ordered two. I wrote a nice email to your customer service email and got a quick response saying that th ...

Shipping update?

Like alot of people here I ordered the Rex lapis plush several months ago and haven't heard anything about it. It was originally delayed to November, but its way past that now and with no new info. I understand if stuff is delayed but no info is pretty bad. ...