Status on Guoba Bowl #1548803795

Hello! I signed up for text updates but I haven't gotten anything, is it possible I could get a status update here on what's going on? Or even when it'll arrive, thank you. Again the number is #1548803795

Order Number 553188718 Shipping Status

Dear ACG Go Team, I`m super excited for my order i placed on may. Actually the Klee mug is stillon the way to our warehouse. My question is: Can i add one Item to my current Preorder so that all Items are shipped out inone package? It would be one more gouba ...

When will the OST Bundle be shipped?

Hello, I'm getting increasingly concerned about the order I placed for the Genshin Impact Limited Edition OST Bundle back in May. The last I heard, the bundles were received and expected to have been received by customers at the end of October. However, we ar ...

Order N°1592581020

Hi, i wonder where my order (1592581020) is?When i ordered, the product was under "pre-order" but when i checked 2 weeks ago it's now under "in-stock". I just wanna know when my package is coming, i hope i get it before xmas cuz it's a gift :) Can i have some ...

Haven’t heard or received anything it’s been 2 and a half months

Order number is 1697890206 I have gotten no updates on them and am getting worried that I will never receive them. Help someone pls tell me what's going on with my items

OST Limited edition bundle

Hi just here to ask if they're any updates on the OST's I preordered mine back in august and haven't received any updates and have tried emailing about it, I know it was delayed again and again but I would just like a status update on my order and when it will ...

Anyone actually gotten a shipping notification for the Rex Lapis?

I ordered at the beginning of June, so I'm assuming I'm part of the first batch of orders, and yet it's nearly the end of November and there have been no updates whatsoever on the Rex Lapis plush. Does anyone actually know that they're part of the first batch, ...

ACG Go, why are you ignoring us asking for help?

My post from weeks ago asking about the status of my order has been ignored. My email from a week ago has been ignored. All I wanted was to know the status of something (that you said would ship in 3-5 days and it's been almost a month). I'm starting to feel s ...

Order inquiry

I ordered 4 items in total. I have only received one item. When will You ship the rest of the items? The order number is 2116179563. Thanks in advance.

why havent items shipped

ive just checked the airtable tracker and the 3 items ive ordered are in stock apprantly and its been about 2 weeks since i placed my order, is there any reason why this hasent been shipped out to me yet?

Status of Order

Hi. I placed a large order on October 2, 2021 (1195738672). My plan was to order early for Christmas because shipping can be an issue. Three weeks later I have not received anything that I ordered and no communication from ACG-GO. I have sent an email to ACG, ...

Received partial order #1984975866

Hello, I receieved half of my order a couple of months ago, but I am still missing 2 klee mugs. This was ordered off etsy in March 2021. Please let me know the status of the mugs, and if possible can I change the destination address (i have moved). #19849758 ...

Shipping for Order No.1941798637

Hi, I'm a bit confused on your shipping policies. If an order has both in-stock and preorder items, do you ship them together or separately? Also, would you be able to tell me if my Zhongli Rex Lapis Plush is part of the 1st batch or the 2nd batch? I can't re ...

Order status

Hello, I placed an order and was wondering the status or when it will ship. My order number is 1788531635. Thank you and I look forward to your reply.

Order No. 1690340676

I placed an order on June 23rd and I haven't received any update on it or any way to track it at all. Please help.

Order Cancellation Request

Hello, I would like to please cancel my Order No. 1378921843 (placed on 5/6/2021). I understand the pre-order policy rules, but I'm in an unfortunate financial crisis due to the ongoing pandemic. I would really, really appreciate it if you could help me out by ...

Rex Lapis Plush Date

Why has the date for the Rex Lapis plush been delayed by two months? I ordered several months ago and have been waiting since, while people who ordered from other websites recieved theirs in July. What's with the wait? Why only now being delayed until November ...

Half of order recieved

Hello! For order no. 1884176684, I was wondering when I would recieve the Zhongli Rex Lapis plush? I have already gotten Tartaglia's Monoceros Caeli plush, but not the Zhongli one. Thanks!

No update on order # 738037745

Hi, I wanted to follow up regarding order 738037745. I sent an email on Aug 30 but received no response. I placed this order on Aug 3 and I have seen no update on this. I believe the Ningguang paper carving is in stock so it should have been shipped by now. ...

Where is my order

I have placed 2 orders, one on the 15th Order # 1646793058 and 17th 2021. Order # 1037858041. To date, I have emailed customer support several times and now resorting to this online forum as I have not received my order. These are Christmas gifts....... ...