About the City of Winds and Idylls OST Limited Edition Bundle

Hello, I noticed that your website still has a pre order available for the city of wind OST limited edition bundle with special Venti merchandise. I want to double check if this merchandise is truly available as you have marked on your website, and if it rea ...

Order swap

Hello! My order number is #999880040 and I received the wrong package. The package number I got was #2019562116. Is there anyway I can get my items? Thank you, Jenn

Genshin Impact City of Winds and Idylls OST Limited Edition Bundle - Germany

Dear Sir or Madam, I pre-ordered the Genshin Impact City of Winds and Idylls OST Limited Edition Bundle on Aug. 20th 2021 in your shop. Got a confirmation per eMail and SMS. Sadly I have not received any updates. It should have been shipped in September and ...

Product shipped but never received

Hi, I received a review notification on August 1st for my order (no. 98952986), but I haven't received any info after that. For the record, I've ordered it on July 4th, and haven't received it yet. I can't check the order details/status either, it returns a ...

Shipping address

Hi! I am trying to buy some plushies but when I fill out the shipping information section and try to continue to shipping metod the system says "This store does not ship to the provided address. Please go back and enter a different address to continue." I am f ...

RE: Order No. 1026805490 in stock + shipping date

I was wondering if there's an estimate for when the Rex Lapis plush will be in stock and when it will ship? I've checked the airtable shipping list for this item and it has not been updated since may of this year. On the description of the item it says it will ...

Shipping Label Cancelled

For order #616390704, I've already received a subset of the order back in April and have received another email in early September for the remaining pre-ordered items. The email has a tracking number attached which now shows up as cancelled. Any updates on thi ...

Shipping Label Cancelled

For order #616390704, I've already received a subset of the order back in April and have received another email in early September for the remaining pre-ordered items. The email has a tracking number attached which now shows up as cancelled. Any updates on thi ...

Can you cancel my order?

Hey ACG Go! Would it be alright for you to cancel my order #2011240264? I realise that this order took quite a bit out of my wallet so would it be possible for you guys to cancel my order? I'm sorry for the inconvenience and I know about your store's policy b ...

Please answer my previous post!!

Hey ACG GO, I made a post on this forum requesting to cancel my order #2011240264 two days ago which you guys didn't reply to but replied to other posts…could you please reply either to this post or my last post if I can cancel my order?? It would be much ap ...

Preordered in May, It Is Almost October and No Package

Hello, I have sent two emails to your business address regarding the preorder I placed back in May. My order number is 1238106883 , and I have not gotten any update SMS on where my order is since. I have screenshots of everything, and also attached those to th ...

Order Update Inquiry

Hello! My order number is 1950262962. Could I get an update on this order? I made this order 5 months ago and only received part of the order in July. Majority of the products in the order still has not arrived yet. Thank you!

Shipping Stuck in Transit.

Hello. My order #1968596315 is still stuck in transit for 3 days now. My deliverey has been delayed by 1 day as of now. Is there any problem, or am I worrying?

Order Inquiry

Hello, I just wanted some info on Order No. 443486261 because when I made the purchase the item was marked as shipping in September.

Update on order

Hello I ordered the mug (order num 1678653875), the estimated shipping time was August, it's near the end the September now and I still haven't received it. Please update me on the status of my order

update?

Order No. 612634317 still have not gotten any updates. can yall say anything about it?

Order status "Exception"

Tracking for order 1117494057 at USPS says that the package was returned to sender due to addressee being unknown at the delivery address. I spoke with the office at my apartment complex and they know nothing about this. It was recommended I contact the sen ...

Tracking hasn't been updated in 15 business days

I got a notification that my items had been shipped on the 10th of August (order number 407067344). But the USPS tracking hasn't been updated since the 15th of August and I'm unable to start an inquiry. Therefore I'm starting to think that my package is lo ...

Order Swap

Hi! I got my order swapped and still haven't gotten any emails or texts about how I could get my original order. My order number is #999880040 and I received #2019562116. Just wanted to know if I could get any updates

Change of Shipping Address

I was wondering if it would be possible for me to change my shipping address for all the orders numbers 1963293010 and 462070672? I am moving soon and I am worried about these orders. Thank you so much for your time and your assistance!