Order Swap

Hi! I got my order swapped and still haven't gotten any emails or texts about how I could get my original order. My order number is #999880040 and I received #2019562116. Just wanted to know if I could get any updates

Change of Shipping Address

I was wondering if it would be possible for me to change my shipping address for all the orders numbers 1963293010 and 462070672? I am moving soon and I am worried about these orders. Thank you so much for your time and your assistance!

No tracking number, my order page is broken, no status update

I ordered a month ago (#1498808029) and I never received a tracking number, any order updates, and I am moving in a few weeks. Please give me an update soon or I will dispute this charge with my credit card company.

Delay

I made an back in May, with three items. Only two of the item came in. There was a paper that said the last item is delayed but its been more than two months now. I would like to know if I will still receive the item or not. If not i would like to get a refund ...

Order contains a pre-order for february 2022 but I just got a shipping notifi...

Hello! A little while ago, I placed an order which contained a pre-order item that was scheduled to be released on February 2022. But I just got an email that my package has been sent, even though I only paid for shipping once. Does this mean that my pre-orde ...

Shipping costs

I am interested in placing an order for 6 badges. The shipping cost is almost $16. Is this right? Why is it so high? 6 pins can't weigh more than 6 ounces. Please help!

Order Update :(

Hello there, I would like to know what happened to my order. It's been a long time since I ordered :CThis is my order number 825314976

shipping delay

i ordered the Tartaglia Childe Monoceros Caeli Plush Toy on july 5th. it previously said a restock would be made in july but now it says it will be shipped in october? could i get some clarification on when mine will be shipped, or if i need to just issue a re ...

question regarding my order

hello! i saw the LA port delay post (which i noticed my orders were effected by) and i'm wondering if there have been any updates since then? my order number is 565005! thank you.

Order Change

Hello, i would like to add 3 more items to my Order (Order No. 1998711491) so i dont have to pay shippment again. Is that possible? Best Regards Duc

RE: Order No. 1026805490 cancellation

Hi there, Given the recent update for the Rex Lapis plushies shipping date I would like to cancel my order as I'm not sure if it will arrive on time before I move. Please let me know the next steps for cancelling. Thanks again!

Order Question

Hello! When I placed my order (Order 1837632662), my items were listed as shipping in August. The item pages now state October. Is October only for new orders?

Requesting status update for order

Requesting status update for Order No. 1393371787

Order #1753319799

I placed an order on the 18th of July and have not recieved the package nor any update regarding the order whatsoever. I've sent two emails to the service email and recieved no response. I would like an estimated time on the arrival or the package or the optio ...

Order 1331474777

What happened here? i've been waiting forever

When will my order ship?

Hi, I was wondering when the items from my pre-order 1382556798 will ship? The items say they are in-stock. Thank you.

Coupon Code not working

Hi there, I've tried using the discount code "2021FIVE" as mentioned in the Frequent Customer Q&A List from 8/21/2021, but I got a "Coupon not found" error. Out of curiosity, I tried "FIVE2021" and got a "Coupon expired" error instead. Could you please check ...

Address Change

Hello, I moved recently and was looking to change the address for the order numbers 675010182 and 1510748824, as they both have items not yet sent.

Shipping Address Change Request

Hi there! I'm about to change addresses and I would greatly appreciate it if my order #1265445603 (one Monoceros Caeli Plush Toy) could be shipped to my new address. I noticed that the plushies have just arrived at the ACG GO Warehouse but haven't been shipped ...

order status

so i ordered 2 sets of sticky notes( 1 of mondstadt, and 1 of liyue) and a diona chibi character pendant. and other then theorder confirmation email. I havent heard anything in 7 business days. my order number is : 66030379. i place order on aug. 21st.. coul ...