Order Issue
sisi
No tracking number, my order page is broken, no status update
I ordered a month ago (#1498808029) and I never received a tracking number, any order updates, and I am moving in a few weeks. Please give me an update soon or I will dispute this charge with my credit card company.
1
0
Lucifer
Delay
I made an back in May, with three items. Only two of the item came in. There was a paper that said the last item is delayed but its been more than two months now. I would like to know if I will still receive the item or not. If not i would like to get a refund ...
2
Faye
Order contains a pre-order for february 2022 but I just got a shipping notifi...
Hello! A little while ago, I placed an order which contained a pre-order item that was scheduled to be released on February 2022. But I just got an email that my package has been sent, even though I only paid for shipping once. Does this mean that my pre-orde ...
Brook
Shipping costs
I am interested in placing an order for 6 badges. The shipping cost is almost $16. Is this right? Why is it so high? 6 pins can't weigh more than 6 ounces. Please help!
Jimkasico
Order Update :(
Hello there, I would like to know what happened to my order. It's been a long time since I ordered :CThis is my order number 825314976
scout
shipping delay
i ordered the Tartaglia Childe Monoceros Caeli Plush Toy on july 5th. it previously said a restock would be made in july but now it says it will be shipped in october? could i get some clarification on when mine will be shipped, or if i need to just issue a re ...
jojo
question regarding my order
hello! i saw the LA port delay post (which i noticed my orders were effected by) and i'm wondering if there have been any updates since then? my order number is 565005! thank you.
5
andy9696
Order Change
Hello, i would like to add 3 more items to my Order (Order No. 1998711491) so i dont have to pay shippment again. Is that possible? Best Regards Duc
daikoncake
RE: Order No. 1026805490 cancellation
Hi there, Given the recent update for the Rex Lapis plushies shipping date I would like to cancel my order as I'm not sure if it will arrive on time before I move. Please let me know the next steps for cancelling. Thanks again!
Serisu
Order Question
Hello! When I placed my order (Order 1837632662), my items were listed as shipping in August. The item pages now state October. Is October only for new orders?
4
Requesting status update for order
Requesting status update for Order No. 1393371787
Horrocks
Order #1753319799
I placed an order on the 18th of July and have not recieved the package nor any update regarding the order whatsoever. I've sent two emails to the service email and recieved no response. I would like an estimated time on the arrival or the package or the optio ...
oteck
Order 1331474777
What happened here? i've been waiting forever
Herodias1
When will my order ship?
Hi, I was wondering when the items from my pre-order 1382556798 will ship? The items say they are in-stock. Thank you.
tartar
Coupon Code not working
Hi there, I've tried using the discount code "2021FIVE" as mentioned in the Frequent Customer Q&A List from 8/21/2021, but I got a "Coupon not found" error. Out of curiosity, I tried "FIVE2021" and got a "Coupon expired" error instead. Could you please check ...
hhhh
Address Change
Hello, I moved recently and was looking to change the address for the order numbers 675010182 and 1510748824, as they both have items not yet sent.
Shipping Address Change Request
Hi there! I'm about to change addresses and I would greatly appreciate it if my order #1265445603 (one Monoceros Caeli Plush Toy) could be shipped to my new address. I noticed that the plushies have just arrived at the ACG GO Warehouse but haven't been shipped ...
skylar04
order status
so i ordered 2 sets of sticky notes( 1 of mondstadt, and 1 of liyue) and a diona chibi character pendant. and other then theorder confirmation email. I havent heard anything in 7 business days. my order number is : 66030379. i place order on aug. 21st.. coul ...
ccnlim
Order never arrived, label cancelled
Hi, my order number is 692316384. I was notified that the rest of my order was being delivered but it never arrived. I looked up the tracking info and it says the shipping label was cancelled. Please get back to me about this as soon as possible. Thanks.
I need to change the address on my delayed order 1498808029 due to an address change. Please let me know how I can do this, or else I will have to initiate a charge back with my credit card company. Thanks
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