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    [Resolved] Order partial cancellation request Reply
    From Topic: Order Issue Only Author
    tib4523 Lv1 Author 1-20-2022 08:50:28
    Order ID: 1361501501

    Hi, I made an order in December with an in-stock item (pillow) and a pre-order item (book), thinking that the in-stock item would be shipped immediately, but the lack of update seems to indicate that you're waiting for all items to be in stock first before shipping.
    Now I understand the policy for refunds is limited, but the in-stock item was supposed to be a gift and it is now too late, so I would really appreciate if you could exceptionally partially refund the order. I would still like to keep the pre-ordered item though if possible.

    Thank you very much
    Hello Thibault,

    Thank you for contacting us.

    We sent it out a month ago. We are sorry that we cannot cancel it according to our reservation rules. Please let us know if you do not receive the delivery. Have a nice day.
    3-17-2022 07:50:58 Reply
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    tib4523 Lv 1

    Lazy bone, nothing existed. _(:3」∠)_

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