Create Post
  • HomeHome
  • TopicsBBS
  • Store
  • Point exchange
  • Home >Order Issue >Order passed estimated shipping month and no new upd ...
    [Resolved] Order passed estimated shipping month and no new updates? Reply
    From Topic: Order Issue Only Author
    Tiffany Lv1 Author 8-27-2021 11:14:51
    My order number is 1508707287

    I have kept an eye on the shipping table and there have been no new updates since MARCH and the estimated shipping month was June!

    What is the status of my order, please?

    Tiffany Lv1 Author 1ST
    Also I think two of my items should have been in stock but we’re never sent either
    8-27-2021 11:15:10 Reply
    Hello Tiffany,

    Thank you for contacting us, and we would like to assist with your order today! We are so sorry for the delay and we know it really spent a very long time on shipping, but the only thing we can do now is just waiting.

    According to the latest Shipping Schedule Update, the Ningguang Paper Cutting Light and the Ningguang Metal Pendant will arrive very soon, but the Tartaglia Metal Pendant will arrive in late August or early September.

    All NIngguang Metal Pendant and Ningguang Lights already arrived at Los Angeles port two weeks ago, which are waiting for unloading and reviewing by the customs and clearance department. The shipping company told us the ship can be unloaded in 4-7 business days at the port, but it really depends on their work efficiency. Due to the COVID-19 impact, all west coast ports right now lack labor. We will ship out your order once we receive them. All ships are stuck in the U.S. ports, similarly, as long as the ship of the mug does not start unloading, the ship of the Tartaglia Metal Pendants cannot set sail from China because of the traffic jam.

    Here are some cited articles for you to learn about the issue:
    Wish you have a happy day, and the products can be shipped soon!

    Best wishes,
    ACG Go Customer Service Team
    Anime, Comics, Game Go!
    8-27-2021 11:15:46 Reply
    Tiffany Lv1 Author 3RD
    Thank you for the update! Will they ship as they arrive or are you waiting for the entire order to be together?
    8-27-2021 11:15:57 Reply
    Himeko Lv127 5#
    @tiffanytttn We will ship them separately, you will receive the first package very shortly, once the package was sent, you will receive a notification email.
    Anime, Comics, Game Go!
    8-27-2021 11:16:11 Reply
    Tiffany Lv1 Author 6#
    Hi! It’s been two weeks and I’m looking for updates!
    8-27-2021 11:16:28 Reply
    Himeko Lv127 7#
    Hello, @Tiffany We have checked your order #1508707287. Your products have arrived at the ACG-Go warehouse, please wait to be inpatient for some days. Thanks!

    Best wishes,
    ACG Go Team

    Anime, Comics, Game Go!
    8-31-2021 06:21:03 Reply
    Please Log Infirst, then you can make a comment (*^__^*)
    Add Comment

    Tiffany Lv 1

    Lazy bone, nothing existed. _(:3」∠)_

    Hot Ranks
    Genshin Updates Shows
    Quick Reply To Top Return to the list