My order number is 1508707287

I have kept an eye on the shipping table and there have been no new updates since MARCH and the estimated shipping month was June!

What is the status of my order, please?

Also I think two of my items should have been in stock but we’re never sent either

Hello Tiffany,


Thank you for contacting us, and we would like to assist with your order today! We are so sorry for the delay and we know it really spent a very long time on shipping, but the only thing we can do now is just waiting.


According to the latest Shipping Schedule Update, the Ningguang Paper Cutting Light and the Ningguang Metal Pendant will arrive very soon, but the Tartaglia Metal Pendant will arrive in late August or early September.


All NIngguang Metal Pendant and Ningguang Lights already arrived at Los Angeles port two weeks ago, which are waiting for unloading and reviewing by the customs and clearance department. The shipping company told us the ship can be unloaded in 4-7 business days at the port, but it really depends on their work efficiency. Due to the COVID-19 impact, all west coast ports right now lack labor. We will ship out your order once we receive them. All ships are stuck in the U.S. ports, similarly, as long as the ship of the mug does not start unloading, the ship of the Tartaglia Metal Pendants cannot set sail from China because of the traffic jam.


Here are some cited articles for you to learn about the issue:

• 4 charts show the effects of West Coast port congestion and supply chain delays - SupplychainDIVE
• The Problems With U.S. Ports Are Management’s - WSJ
• Behind Your Long Wait for Packages - WSJ
  

Wish you have a happy day, and the products can be shipped soon!

Best wishes,
ACG Go Customer Service Team

Thank you for the update! Will they ship as they arrive or are you waiting for the entire order to be together?

@tiffanytttn We will ship them separately, you will receive the first package very shortly, once the package was sent, you will receive a notification email.

Hi! It’s been two weeks and I’m looking for updates!

Hello, @Tiffany We have checked your order #1508707287. Your products have arrived at the ACG-Go warehouse, please wait to be inpatient for some days. Thanks!

Best wishes,
ACG Go Team