Dear Sir or Madam,

I'm writing to you, again, because I'm just confused about this whole ordeal.

I ordered the OST Limited Edition Bundle of the City of Winds on 20.08.2021.

There was a production problem what I can understand.

Then it was "the order will be shipped in the next 2 weeks." That was in december.

Then I got an E-Mail that the shipping price suddenly has gone up.

After the question about how much and where I should pay it to  there was nothing. After a while a random person just wrote me and approximately20 other people in the same E-Mail "45$".

There was no sign of affiliation with you or the company or whatever.

I ignored it and hoped that it would resolve itself. But I think that was just wishful thinking on my part.

A few days ago another random person mailed me and another 20 other people "44$" and nothing else. There was not even a subject line or something to indicate it was in your order.

Can you tell me now what the actual procedure is to get this blasted OST?

The order number is 2134814151.
The transaction code of PayPal is 0RY293174K9113803.
The item ordered was: Genshin Impact City of Winds and Idylls OST Limited Edition Bundle [Variation: Regular]



Thank you in advance.

Dear Sir or Madam,

I'm writing to you, again, because I'm just confused about this whole ordeal.

I ordered the OST Limited Edition Bundle of the City of Winds on 20.08.2021.

There was a production problem what I can understand.

Then it was "the order will be shipped in the next 2 weeks." That was in december.

Then I got an E-Mail that the shipping price suddenly has gone up.

After the question about how much and where I should pay it to  there was nothing. After a while a random person just wrote me and approximately20 other people in the same E-Mail "45$".

There was no sign of affiliation with you or the company or whatever.

I ignored it and hoped that it would resolve itself. But I think that was just wishful thinking on my part.

A few days ago another random person mailed me and another 20 other people "44$" and nothing else. There was not even a subject line or something to indicate it was in your order.

Can you tell me now what the actual procedure is to get this blasted OST?

The order number is 2134814151.
The transaction code of PayPal is 0RY293174K9113803.
The item ordered was: Genshin Impact City of Winds and Idylls OST Limited Edition Bundle [Variation: Regular]



Thank you in advance.