Hello, @Brook
All pre-order products will be shipped one by one according to the order dates. All in-stocked products can be shipped within 7 days. If we are experiencing a lot of orders that can be shipped at the same time, we will try our best to keep working on packaging and shipping, please wait to be inpatient for some days. Thanks!
Usually, we will ship within 7 days; but if there is any pre-order product that includes the same order, we will ship them all, once all items arrived in stock, which is the last shipping date in this order. To make sure travelers can receive their products as soon as possible, we HIGHLY RECOMMEND travelers put in-stocked and pre-order products in separate orders. (This shipping rule effects since August 1st, 2021.)
You can visit the link below to track the status of your pre-order items: https://airtable.com/shrL3DqhY2TP5jXwb
Brook replied at 2021-9-1 07:23
I ordered 6 badges. It did not say it was a preorder. It said they would ship in 3-5 days but it has ...
Hello, Brook.
If you have purchased in-stock products, we will ship them for you as soon as possible.
If you want to know the order status, please attach the order number and post in the Order Issue section, we will check the order status for you.
Thanks!
