Back on September 29 I purchased order #1213058369, and since then two of the three items have arrived without issue (I am also very happy with them  ). The third is a preorder that was delayed, but a few days ago I received an email from an [email protected] saying the package is larger than expected and there is an extra shipping fee. When I try and investigate if they are legitimate, their reply information redirects to the email [email protected].This seems really suspicious, considering on your 8/21/2021 FAQ post that you stated: "We will calculate the shipping cost for each order, if the separate shipping costs are even over the product's value/profit, we will not ship the order separately. During the pandemic, in order to protect the consumer rights of travelers and receive the products as soon as possible, ACG Go has chosen to make profits and try to make the products available to every traveler without raising the selling price, and we will only reduce the profit of our own products, even without making money." I understand Chinese and English do not translate one-to-one, but this leads me to believe that your company policy is to take the loss on unexpected shipping costs instead of passing them off to your customers. If this is a bad faith actor or a scammer, I wanted to let you and the community know what is happening and that people are trying to take advantage of your users. Either there is a leak where they can get the emails of customers making preorders, or someone is taking advantage of your system. If not, this seems to go against your policy. I hope you can waive the additional cost, and in the future make your policy more clear to future customers. |
