Hi, I ordered some key chains in March and they still haven't came, I didn't get a update either on my purchase.  The thing is I didn't have an account when I purchased the items. Could you tell be how long it takes for orders to come because I'm afraid they won't come. :/ or is it because I didn't have an account when I bought the orders?

Hello Noilli,


We totally can understand your situation and concern. We are sorry for the shipping delay because most items are still on the way to the U.S., but the COVID-19 really impact the west coast port labor this year. We would like to provide you more resources about the issue:

• 4 charts show the effects of West Coast port congestion and supply chain delays - SupplychainDIVE
• The Problems With U.S. Ports Are Management’s - WSJ
• Behind Your Long Wait for Packages - WSJ
  

Our website does not need to sign up an account, all ordered are put with your email address, name, and phone number. In the future, we are planning to add the account process to the system, but for right now you do not need to sign up for shopping.

If you can change your account's (the account your published this post in the web community), we can look up your order at the back, or you can provide us your order number, which can be found in the confirmation email.

Please let us know if you have more questions, thank you so much!

Best,
ACG Go Team