Hello I ordered the mug (order num 1678653875), the estimated shipping time was August, it's near the end the September now and I still haven't received it. Please update me on the status of my order
They said that there would be some delay. Moreover, the Los Angeles port just re-opened, so that's also another reason why. Not just Genshin Merch, but several imported items need to be delivered Nationwide. I think that your order should be shipped by now!
Thank you for contacting us, your question was listed and answered under theFrequent Customer Q&A List, please check it when you have time.
We will ship all orders when we receive more stocks one by one according to the order placed dates. The next batch is still on the way, you also can track the international shipping progress in the Shipping Schedule, which can be found in the Frequent Customer Q&A List as well!
Roger replied at 2021-9-26 05:46
They said that there would be some delay. Moreover, the Los Angeles port just re-opened, so that's a ...
Hello Roger,
We want to let you know our stuff is still at the LA port. They do not have enough laborers so all products will be cleared very slowly. The port is open, but not all areas are opened, they will close some areas to let the labors unload the goods from the ship, but they do not have laborers to do the customs clearance and carrier delivery.
We checked with FedEx last Friday, FedEx said they cannot get into the port's pick-up area to get the products since the self-lifting cabinet was closed by the port. They are still waiting for the next open day which needs future notice. Our company's most products are at the LA port but we cannot do anything.
Our company's most products are at the LA port but we cannot do anything. 
