No Order Update since months

Hello, I ordered my stuff months ago and haven't received an update since then. Just an email that I should review the things I didn't even received. What happened to my order ? Order No. 825314976 Pls give me an update or i would like to have a refund

Order Update :(

Hello there, I would like to know what happened to my order. It's been a long time since I ordered :CThis is my order number 825314976